RISE offers a full suite of tailored and comprehensive management services and solutions including property operations management, lease-up management, financial services and reporting, facilities maintenance and operation, integrated residence life programs, and professional development and training. We believe the most important aspect of providing global business and superior human capital solutions is to understand fully the needs of our partners, executing our duties as outlined within the management agreement, and by providing first-class customer service to our residents.
At RISE, we believe the way we serve our customers holds equal importance to the services we provide. For this reason, our company mantra of “Love. Serve. Care.” is the basis for every interaction and engagement throughout our daily work.
Our role is to represent the best interests of our clients and investment partners. We do this by acting as a team connected to each step of the process, ensuring that the project is positioned to be the most successful and increase asset value.
Our reputation for having the most dedicated professionals in the industry is well-earned, and our strong, integrated support teams are no exception. Providing services and resources critical to our clients’ successes, we rely on these experts each and every day. Our focus on leadership skills and team development allows us to provide our clients and partners with the most seasoned professionals in the business.
Advisory Services provide a host of benefits from consulting and marketing to pre-opening and management services on the frontend of new development projects. Our leadership team works collectively to provide the most comprehensive advice from various disciplines and market segments. With a strong background in Student and Multifamily development, finance, construction and operations, the advisory group also coordinates support departments within RISE that lend their expertise to projects and clients. In addition, our clients have access to our internal departments to include Operations, Marketing, Information Technology and Maintenance to help support their projects.
We work closely with our owners and partners to position the property within the market and grow revenue. Our team are highly trained and offer a high level of customer service which drives renewal ratios and value to the residents. With constant training and the integration of technology, we find our teams leading their sub-markets in leasing and rent per square foot.
Our in-house marketing team consists of experienced professionals in the fields of interactive marketing, rebranding, public relations, event planning, social media, reputation management, and graphic design. Providing well-rounded campaigns throughout the year, monthly resident and prospect engagement opportunities, one-on-one marketing strategy and much more, the marketing team provides on-site teams and owners the marketing tools and strategy they need to succeed.
We have extensive knowledge of the intricacies involved in managing mixed-use developments. Our broad tenant mix includes national, regional and local tenants such as Walmart and Subway. Our management team working in tandem with our development team can assist in decisions regarding mixed-use building layout and systems to maximize the project's efficiency and functionality.
This department oversees maintenance compliance, CapEx projects, and procurement of goods and services to ensure RISE is achieving the best available pricing from suppliers. National and local pricing programs are in place to reduce the cost of material and labor. This team also defines scopes of work and gathers bids for interior and exterior renovations as well as other major capital projects and repairs.
RISE provides support for our web-based software systems and related internet products used in marketing and managing our properties. We focus on ensuring that our management systems are delivering outstanding reporting and visibility of the property's daily operations to regional management and ownership. This allows our team to make quick decisions to adjust to changing market conditions.
RISE embraces cutting edge technology, using interfaces that include property management software (Realpage), credit screening, online payments, automated payables, online availability and reservations, lead tracking (Lead2Lease), online lease execution, Conservice utility billing systems, Online resident contact (Active Building) and mobile maintenance service management (Facilities Plus).
This team bridges the gap between financial reporting requirements and operational results by embracing applications that keep pace with the demands of the industry and the needs of our property owners. Each set of services provided is uniquely tailored to the requirements of our investor groups. We are adept in a variety of data environments that produce GAAP and tax-based financial statements, cash management oversight, banking compliance, personal property tax returns, and annual property audits.
Our proactive and robust strategy surrounding talent separates us from our competitors. The proof of this can be found in our remarkably low turnover rate. Finding and keeping the market's most promising talent is no small task and having great people has translated to bottom line results for all our stakeholders.
The Technology department is responsible for the technology infrastructure of each RISE-managed property. Our approach is to outfit each site with a reliable and scalable technology architecture that provides the best value for the end user community. The major areas of focus center on network architecture, computer systems, productivity software, audio/visual connections, telecommunications, maintenance and support.
“I have really found my home away from home with a friendly staff and fun activities that bring us all together.”
“I really love my apartment and appreciate living with a company like RISE. You can tell they are trying to make the living experience exceptional.”
“Since moving in, I have had nothing but great experiences with the entire RISE team. From maintenance needs to questions about my lease, they were there through every step. I’m always greeted with a smile and positive attitude; I love living in a community where everyone is friendly and eager to help.”
“After living on campus, I moved to Five Points and it was one of the best decisions of my life. The amazing staff in the front office feel like friends, and there isn’t a day that goes by where I don’t experience a genuine community feel.”
“Living at Jaguar Courtyard has helped me excel in working toward my future endeavors. It also has many social and physical advantages, like a game room and fitness center for rest and relaxation.”
“The best part about Eagle Landing is the staff actually care about the residents. They are always working hard to ensure we enjoy our home.”
“The Residences at Five Points is a place no one needs a vacation from. There is nowhere in Valdosta I’d rather call home; the sense of community here is amazing!”
“Five Points has by far been my favorite place I’ve lived. Between the amazing staff and all the amenities, I don’t see any other complex that fits their resident’s needs and then some.”
“Georgetown Apartments became my home over 2 years ago. It’s a place of peace and quiet to make new friends with nice residents. Great place to live!”
“I love living at Five Points! Since the day I went for a tour, the staff has been incredible. The managers are always professional and willing to answer any questions. I truly enjoy living here and would not chose any other place in Valdosta!”
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Campbell Creek Apartments of Lillington, North Carolina, formerly known as Campus Habitat Lillington, recently rolled out a full rebrand under the direction of RISE: A Real Estate Company to develop an aesthetic representative of their residents.